BIA 2022 Award Winners video: General Insurer of the Year Zurich's Michelle Taylor
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Following its success in winning three prizes at the British Insurance Awards Post including the highly coveted General Insurer of the Year content director Jonathan Swift caught up with Zurich UK head of sales and distribution Michelle Taylor.
The pair discuss how the insurer sped up decision making and struck the right balance between technology and human interaction to impress brokers.
They also talk about diversification, the importance
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