This week in Post: Caution, doubt and selling out

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This week in Post, there was news of sales, incompetence and unprecedented losses.

A recent investigation carried out by Channel 4 Dispatches revealed how the Financial Ombudsman is failing to train its staff to appropriately handle customer complaints. This week, doubt has been

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Sobering reading for those with a Biba hangover

Editor’s View: If you are nursing a hangover after going to this year’s British Insurance Brokers’ Association conference then Emma Ann Hughes reckons you missed the point of attending the annual gathering in Manchester.

Biba follows ABI in addressing premium finance

Less than a month after the Association of British Insurers published guidance for members providing premium finance to customers, the British Insurance Brokers’ Association has followed suit.