Cila’s John Bissell on the future of loss adjusting

Trade Voice: John Bissell, executive director of the Chartered Institute of Loss Adjusters, says the loss adjusting profession needs to balance technological development with technical skill and the human touch.

The Chartered Institute of Loss Adjusters exists to support the professional development of loss adjusters and more generally promote the delivery of fair and speedy claims outcomes, thereby ensuring

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Diary of an Insurer: Sedgwick’s Kristina Bahari

Kristina Bahari, customer care specialist at Sedgwick, kicks off 2024 by helping those whose homes have been damaged by Storm Gerrit and juggles the school run with helping a customer with medical difficulties find suitable temporary accommodation.

Toilet fraudster’s claim hits the fan

A claimant, who attempted to claim for £200,000 after slipping in a restaurant toilet, is now facing the prospect of having to repay at least £40,000 in legal fees after being found to be fundamentally dishonest.

Is the home insurance market set for a reckoning?

Editor’s View: Emma Ann Hughes warns home insurers to brace themselves to be the next target of policyholders’ wrath as moaning motorists are replaced by angry-looking property owners on national newspapers’ personal finance pages.

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