Insurers should stop boasting about paying 99% of claims
Insurers need to stop advertising themselves as being a panacea and be honest with customers if the industry is to be trusted, according to James Daley, managing director of Fairer Finance.
Insurance is often cited as being one of the least trusted industries in the UK.
It doesn’t seem much of a leap to assume that confidence in the industry was severely damaged by the payment protection
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