How to attract fresh talent to the loss adjusting industry

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Sonya Tolson, chief people officer of McLarens, examines the steps the industry needs to take to have broader appeal while continuing to attract senior adjusters. 

There is an ongoing war for talent in the loss adjusting industry.

Many firms must recruit at all levels – from recent graduates to experienced adjusters and cross-functional support staff. 

The

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Insurers face margin crush unless premiums are hiked

Data analysis: A sustainable margin recovery looks increasingly challenging for insurers with premiums needing to increase in real terms to prevent any erosion after a tripling of costs to 10.9% of premiums last year from 3.5% in 2022.

Stephen Wallace, McLarens

Steven Wallace is managing director of EMEA for global claims services provider McLarens and is the current president of the Chartered Institute of Loss Adjusters.