Blog: Choice will drive hybrid model for claims assessment visits post-pandemic

Digital workforce

High-net-worth adjusting will move to a hybrid model of physical and virtual claims assessments post Covid-19, says Mark Pierce, Criterion operations director.

Throughout 2020 Covid-19 acted as an agent of change; an accelerant speeding the shift of digital transformation within business. Last year e-commerce’s growth curve accelerated by five years in five

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Stephen Wallace, McLarens

Steven Wallace is managing director of EMEA for global claims services provider McLarens and is the current president of the Chartered Institute of Loss Adjusters.

Neil Gibson, Sedgwick

Neil Gibson leads Sedgwick’s UK executive team as CEO and has overall responsibility for the 2,500 colleagues who work for the claims management company.

Lisa Bartlett, Crawford

Lisa Bartlett, chief operating officer for international at Crawford, is the first and only woman leader of a UK-based loss adjusting company.

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