Getting inside the mind of claims managers

Post recently surveyed its well-respected database of general insurance company claims managers into the motor and property sector supply chain. Anthony Gould provides a glimpse into the report's top line findings on supplier selection, monitoring, management and performance.

More than three quarters of insurance company claims managers have experienced a decline in third-party service provider levels between the signing and expiry of a contract" and almost two thirds have

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Insurers face margin crush unless premiums are hiked

Data analysis: A sustainable margin recovery looks increasingly challenging for insurers with premiums needing to increase in real terms to prevent any erosion after a tripling of costs to 10.9% of premiums last year from 3.5% in 2022.

Stephen Wallace, McLarens

Steven Wallace is managing director of EMEA for global claims services provider McLarens and is the current president of the Chartered Institute of Loss Adjusters.