Unfinished business

car

Entrepreneurial players in the claims market have benefited from maximising the incentives of motor injury claims in recent years, but the trend towards commoditisation of claims handling does have its place, writes Alistair Kinley.

Next year's introduction of the Ministry of Justice's long-delayed process for low-value motor injury claims and the publication of Lord Justice Jackson's review of costs will both generally be

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Insurers face margin crush unless premiums are hiked

Data analysis: A sustainable margin recovery looks increasingly challenging for insurers with premiums needing to increase in real terms to prevent any erosion after a tripling of costs to 10.9% of premiums last year from 3.5% in 2022.

Stephen Wallace, McLarens

Steven Wallace is managing director of EMEA for global claims services provider McLarens and is the current president of the Chartered Institute of Loss Adjusters.