View from the top: Why getting personal is key to Consumer Duty compliance

Michelle Bree, chief operating officer at Gallagher, says the Consumer Duty presents a unique opportunity for the industry to get closer to customers and build trust.

As the insurance industry works towards the July deadline, firms must be mindful that the Financial Conduct Authority’s Consumer Duty regulation is only the beginning, and presents a significant

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Sobering reading for those with a Biba hangover

Editor’s View: If you are nursing a hangover after going to this year’s British Insurance Brokers’ Association conference then Emma Ann Hughes reckons you missed the point of attending the annual gathering in Manchester.

Biba follows ABI in addressing premium finance

Less than a month after the Association of British Insurers published guidance for members providing premium finance to customers, the British Insurance Brokers’ Association has followed suit.