Demise of outbound call centres linked to customer attitudes, not cold-calling regulation
The days of insurers targeting policy sales via outbound call centres are “long gone”, according to industry insiders, who have cited evolving customer purchase methods for the demise of such call centres rather than incoming cold-calling regulation.
It was revealed last week (4 March) that Ageas Retail was entering into consultation with 200 staff at its Belfast outbound call centre, which targets potential customers for its over 50s brands Rias
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