Post magazine – July 2014 - Claims video edition

In this special video edition of Post, we offer a greater insight into some of the issues the industry is facing when it comes to claims.

Editor Stephanie Denton speaks to the Association of British Insurers' property, fraud and specialty lines head Aidan Kerr about the problem of fraud in the insurance sector; Absolute Partnership's technical director Colin Hawes to discuss The Claims Portal's timescales, checklists insurers use to decide which of their claimants require further investigation, the use of big data with the portal and the possibility of further insurer collaboration in this area; and Sarah Mallaby, head of motor claims at Allianz Insurance about whiplash, discussing the prohibiting of pre-medical offers rather than an outright ban, the issue of vested interest and independent medical panels and the question of proposed fixed fees.

She also catches up with Gary Hindley, insurance services manager at Signet to discuss replacement versus refunds in jewellery claims, the importance of customer control and what insurers can be doing at first notification of loss in these emotive claims; Flood Re interim chief executive Tom Woolgrove about the timetable for Flood Re's implementation; and David Bingham, chair of the British Association of Rehabilitation Companies, about rehabilitation, whether cost is a prohibitive barrier to insurers, the delays in personal injury claims and the issue of fraud.
 
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