Video: Claims edition – Jewellery Claims
Claims are often labelled the ‘shop window’ for the insurance industry and although all claims are important, they are rarely more emotive than when very personal items such as jewellery and family heirlooms are lost, stolen or damaged.
Editor Stephanie Denton in conversation with Signet's insurance service manager Gary Hindley
In these cases it's important the insurance industry really and truly puts the customer at the centre of the claims process, rather than paying lip service to this often overused term.
As part of Post's Claims video edition, Gary Hindley, insurance services manager at Signet, joined Post to discuss replacement versus refunds in claims, the importance of customer control and what insurers can be doing at first notification of loss in these emotive claims.
Click here to go to the Post Claims video edition
About Signet
Signet offers a suite of services, tailored to fit the differing needs of a complex and challenging client base.
From full claim validation and item repair, through to settlement support and after-sales assistance, the Signet team provides insight and management control of spend throughout the jewellery, watch and giftware marketplace. Signet offers unrivalled scales of economy regarding the breadth of range and brand choice, as well as the knowledge, understanding and experience needed to support the customer journey.
This approach is summed up through Signet's insurance brand values: behind everything Signet does there's a simple human story such as a family who have lost precious items of jewellery.
It's how Signet responds to stories like these that sets it apart – its ability to think on an individual level and use experience and expertise to find a human solution.
Signet never forgets the role jewellery plays in people's lives: as a deep expression of love, a demonstration of commitment, and a focus for memories. Signet is one team, sharing expertise and resources from across the world's largest jewellery business.
Signet - with you all the way.
Read about the other videos in the Claims edition:
Association of British Insurers' property, fraud and specialty lines head Aidan Kerr on the problem of fraud in the insurance sector.
Absolute Partnership's technical director Colin Hawes discusses The Claims Portal.
Sarah Mallaby, head of motor claims at Allianz Insurance, on whiplash.
Flood Re interim chief executive Tom Woolgrove explains the timetable for Flood Re.
David Bingham, chair of the British Association of Rehabilitation Companies, debates the value on dispensing with low-value personal injury payouts in favour of pure rehabilitation.
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