Insurance Technology Conference: SSP director Waring criticises ‘naive’ insurers for lacking digital strategies
Insurers vastly overestimate their digital capabilities and risk losing customers to better-equipped competitors, according to SSP director David Waring.
Speaking at Post’s Insurance Technology conference, Waring, pictured, said many insurers are “naive” about their digital offering and how it is received by customers.
Referring to a recent Gartner
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